Refund policy
Easy 30-Day Returns
We want you to love your purchase. If something isn’t right, you can return eligible items within 30 days of the delivery date for a refund to your original payment method.
Eligibility
To be eligible, items must be:
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Unworn, unwashed, and unused
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In original packaging with tags attached
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Free from odors, stains, or pet hair
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Accompanied by your order number or packing slip
Non‑returnable items (for hygiene and safety):
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Intimates, lingerie, bodysuits, hosiery, and swimwear (unless unopened with all hygienic liners and seals intact)
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Final sale items (marked Final Sale on the product page)
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Gift cards
If an item is returned to us ineligible, we may send it back to you at your expense.
How to Start a Return
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Email info@belafilsjewelry.com with your order number, item(s), and reason for return.
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We’ll reply with a Return Authorization (RA) number and instructions.
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Pack the item securely and write the RA number on the outside of the package.
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Ship back using a trackable service.
Return shipping: Customers are responsible for return shipping costs unless the item is defective, damaged on arrival, or we shipped the wrong item.
Refunds
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Once your return is delivered to our facility, please allow 2–5 business days for inspection.
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Approved refunds are issued to your original payment method within up to 10 business days (timing may vary by card issuer or payment service).
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Shipping fees are non‑refundable unless we made an error.
Exchanges
For the fastest exchange, place a new order for the desired item and return your original item for a refund.
Damaged, Defective, or Incorrect Items
If your item arrived damaged/defective or you received the wrong item, contact us within 7 days of delivery at info@belafilsjewelry.com with clear photos and your order number. We’ll make it right.
Cancellations & Order Changes
We start preparing orders quickly. If you need to cancel or change an order, contact us as soon as possible. We’ll do our best to help, but cancellations/changes aren’t guaranteed once an order has been processed or shipped.
Late or Missing Refunds
If you haven’t received a refund after we’ve confirmed it was issued, please (1) recheck your bank/PayPal statement, (2) contact your card company or payment service, then (3) email info@belafilsjewelry.com and we’ll assist.